Support & Engineering Services
Remote and on-location engineering packages. Linked directly to the Appointment Scheduler.
Single Incident Support
Targeted Remote Troubleshooting and Root-Cause Resolution for a single server, workstation, or network incident.Direct escalation to a Senior Systems Enginee...
Multi-Incident Support Pack
Prepaid Multi-Incident Engineering Block with priority queue response across your entire infrastructure fleet.Priority VIP queue routing for urgent server, s...
Remote Server Support (30 Mins)
Dedicated 30-Minute Remote Server Engineering Session for focused administration, security hardening, or troubleshooting.Live SSH / VPN / IPMI remote session...
Remote Desktop Support (60 Mins)
Full 60-Minute Remote Desktop and Endpoint Session for workstation optimization, software deployment, or live training.Interactive remote screenshare support...
On-Location Engineering Visit (120 Mins)
Two-Hour On-Location Field Engineering Dispatch for physical datacenter, server room, or office infrastructure work.Hands-on rack and stack server installati...